Selection Criteria for Tools Supporting Business Process Transformation for Electronic Commerce

E-commerce concerns the digitization of markets and the emergence of a new industry to sustain these electronic markets. Being a paradigm that emerges across disciplines, e-commerce will affect most aspects of not only traditional commerce but every day life as well. Many organisations have already embarked upon reengineering efforts in order to keep or create a competitive business advantage in a changing business environment. Business Process Modeling Tools (BMPTs) and Workflow Management Systems (WFMSs), are the most popular tools used for business process transformation and automation of the redesigned business processes. This paper describes a set of criteria for selecting appropriate BPMT and WFMS among the diversity of the tools offered in the market in order to assist the interested manager or business process engineer to more successfully manage the business process transformation.